Mind Expression Docs
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  • Mind Expression Docs
  • Why Mind Expression
  • Quickstarts
    • Create Scope
    • Add Subject
    • Test
    • Audit
  • Concepts
    • Scopes
    • Subjects
    • Components
    • Sandbox
    • Conversation history
    • Webhooks and escalation
    • Knowledge
    • Live Chat
    • Target Messages
    • Analytics
  • How-to Guides
    • Set up webhooks and escalation
    • Manage global keys
    • Customize messages
    • Educate AI
      • Manage ontologies
      • Recognition Check
      • Semantic Relations
      • Manage entities
    • Steps
    • Components
      • Normal Components
        • Conditions
        • Selection Classes
        • Parameter Bundles
      • Response Components
        • Component Actions
    • Build Q&A Subjects
      • Case 1. Online Payment
      • Case 2. Data Plans
    • Build Info Search Subjects
      • Case 1. Data Usage
      • Case 2. Payment History
    • Build Query Freestyle Subjects
      • Case 1. Data Purchase
      • Case 2. Change Mobile Plan
    • Intelligent Process
      • Introduction to Mindscript
      • Mindscript with Mind Expression
      • Frequently Asked Question
      • Package: Collections and Sequenceable
      • Package: Collections Unordered
      • Package: Collections-Strings
      • Package: Engine-Conversation
      • Package: Kernel-HTTP
      • Package: Kernel-Methods
      • Package: Kernel-Numbers
      • Package: Kernel-Dates
      • Package: Kernel-Objects
      • Package: Kernel Exceptions
      • Package: Cryptography
    • Test and debug
    • Integration
      • Mind Expression API
      • Chat Widget
      • LINE
      • Facebook Messenger
      • Viber
      • Instagram
      • Discord
      • WhatsApp
      • Google Sheet
        • Google Sheet Webhook
      • Google Calendar
        • Google Calendar Webhook
        • Google Calendar: Use Cases
    • Audit AI Activities
    • Live Chat
    • Target Messages
    • Back up, import and restore Scopes
  • Reference
    • Glossary
    • API Docs
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  1. Concepts

Live Chat

PreviousKnowledgeNextTarget Messages

Last updated 2 years ago

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Mind Expression has the capability to help users get to interact with the agent. The Agent can access the Live Chat through Mind Expression and will see the active sessions with which end-users are currently interacting.

Live Chat Details

When the user interacts with one of your scopes, the Live Chat will automatically populate. That consists of what was the first input from the user, Session Details, and the Type of Channel where the user came from. To learn more about how to test in Sandbox, see Live Chat