Manage entities

You can manage entity types and entities on Knowledge. Knowledge data will be shared with your other Scopes.
Literal Entity Type
A literal entity type holds Literal Value Blocks consisting of a Literal Value used in API interaction and multiple entities that are possible inputs from your customers. Suppose the entity type is set to be case sensitive. In that case, the AI will understand the entities only if every single letter is exactly matched—uppercase and lowercase letters are treated as distinct.
Add entity types
1.Click Add Entity Type.
2.Select the composition as Literal.
3.Enter entity type name and description.
4.Enter values for Literal Value Block.
5.Click Add.
Edit entity types
1.Open the view more menu of the entity type.
2.Click Edit.
3.Edit and click Save.
Delete entity types
1.Open the view more menu of the entity type.
2.Click Delete.
Edit Literal Value Blocks
1.Open the view more menu of the block.
2.Click Edit.
3.Edit and click Save.
Delete Literal Value Blocks
1.Open the view more menu of the block.
2.Click Delete.
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Regex Entity Type
A regex entity type holds Regex Pattern Blocks which consist of a Regular Expression search pattern and its description.
Add entity types
1.Click Add Entity Type.
2.Select the composition as Regex.
3.Enter entity type name and description.
4.Enter Regex Pattern Block values.
5.Click Add.
Edit entity types
1.Open the view more menu of the entity type.
2.Click Edit.
3.Edit and click Save.
Delete entity types
1.Open the view more menu of the entity type.
2.Click Delete.
Edit Regex Pattern Blocks
1.Open the view more menu of the block.
2.Click Edit.
3.Edit and click Save.
Delete Regex Pattern Blocks
1.Open the view more menu of the block.
2.Click Delete.
System Entity Extension
You can view system entities that are eligible for extension in the System (Extensible) tab. You can extend the entity types by adding blocks or extending entities.
Add Blocks to Entity Type
1.Choose an entity type to extend from the list.
2.Click Add Literal Value Block (for literal entity type) or Add Regex Pattern Block (for regex entity type).
3.Enter values for the block.
4.Click Add.
Extend Entities (Literal Entity Type)
Extending entities is only eligible for literal entity types.
1.Choose an entity type to extend from the list.
2.Click Extend Entity from the block to extend.
3.Enter entities.
4.Click Extend.
Edit Entity Extensions
1.Open the view more menu of the entity extension.
2.Click Edit.
3.Edit and click Save.
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Last modified 9mo ago