Mind Expression Docs
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  • Mind Expression Docs
  • Why Mind Expression
  • Quickstarts
    • Create Scope
    • Add Subject
    • Test
    • Audit
  • Concepts
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    • Components
    • Sandbox
    • Conversation history
    • Webhooks and escalation
    • Knowledge
    • Live Chat
    • Target Messages
    • Analytics
  • How-to Guides
    • Set up webhooks and escalation
    • Manage global keys
    • Customize messages
    • Educate AI
      • Manage ontologies
      • Recognition Check
      • Semantic Relations
      • Manage entities
    • Steps
    • Components
      • Normal Components
        • Conditions
        • Selection Classes
        • Parameter Bundles
      • Response Components
        • Component Actions
    • Build Q&A Subjects
      • Case 1. Online Payment
      • Case 2. Data Plans
    • Build Info Search Subjects
      • Case 1. Data Usage
      • Case 2. Payment History
    • Build Query Freestyle Subjects
      • Case 1. Data Purchase
      • Case 2. Change Mobile Plan
    • Intelligent Process
      • Introduction to Mindscript
      • Mindscript with Mind Expression
      • Frequently Asked Question
      • Package: Collections and Sequenceable
      • Package: Collections Unordered
      • Package: Collections-Strings
      • Package: Engine-Conversation
      • Package: Kernel-HTTP
      • Package: Kernel-Methods
      • Package: Kernel-Numbers
      • Package: Kernel-Dates
      • Package: Kernel-Objects
      • Package: Kernel Exceptions
      • Package: Cryptography
    • Test and debug
    • Integration
      • Mind Expression API
      • Chat Widget
      • LINE
      • Facebook Messenger
      • Viber
      • Instagram
      • Discord
      • WhatsApp
      • Google Sheet
        • Google Sheet Webhook
      • Google Calendar
        • Google Calendar Webhook
        • Google Calendar: Use Cases
    • Audit AI Activities
    • Live Chat
    • Target Messages
    • Back up, import and restore Scopes
  • Reference
    • Glossary
    • API Docs
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  • Test and debug
  • Start and reset test sessions
  • Check AI action details

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  1. How-to Guides

Test and debug

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Last updated 2 years ago

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Test and debug

While building a Subject, you can always access Sandbox and test the Subject in real-time. Start a test session in Sandbox and you can check the AI action details by clicking on each AI message. Observe the AI actions and debug your Subject accordingly. To learn more about Sandbox, see .

Start and reset test sessions

Start a test session simply by entering a customer input message. The AI will answer the message correspondingly. When you are done testing the session and ready to start a new one, you can click Reset at the top right in the panel.

Check AI action details

AI Action details consist of two parts: How AI Reasons and Conversation Model. To check AI Action Details, simply click an AI message in Sandbox.

  • How AI Reasons

    How AI Reasons shows the customer input message and how AI interprets it.

  • Conversation Model

    The conversation Model shows the current Component of the message and the Component path, webhook details for the webhook involved actions, how AI responds, and reference information if applicable.

  • Fallback and escalation error

    Messages with fallback or an escalation error are displayed with a red error icon. If a fallback occurs, you can see the reason for the fallback in the AI Action Details. For escalation errors, you can see the webhook request and response details and report the error to the Mind team if needed.

  • Debug during Sandbox test

    You can make changes to the Subject during the Sandbox test. Since newly made changes are not applied to your current test, you need to reset Sandbox and start a new session after debugging.

  • Test session termination

    Session Termination

    If the conversation meets the Subject's goal or cannot proceed further, the session will terminate.

    Session Timeout

    If there is no customer input message for 3 mins after an AI response, the session will expire.

Concepts: Sandbox