Set up webhooks and escalation
You can add and manage webhooks and escalation at the Scope level. For detailed information on webhooks and escalation, see Concepts: Webhooks and Escalation.
- 1.In Scopes, select a Scope that you want to set up a webhook to.
- 2.Click Webhook.
- 3.Enter the webhook information.
- 4.Click Submit.

Once you add webhooks, you will see them on the list on the right side of the page. To make changes or delete a webhook, open the more actions menu of the webhook and click Edit or Delete.
Set up escalation to forward a conversation history with your customer to your backend system.
- 1.In Scopes, select a Scope that you want to set up escalation for.
- 2.Click Escalation.
- 3.Enter the webhook information.
- 4.Click Submit.

Once you add escalation, you can see it on the page. To make changes or delete escalation, click on the Edit or Delete button.
Last modified 9mo ago