Connect with WhatsApp
Connect the Scope with WhatsApp to activate your conversational AI in WhatsApp.
Before you begin
You need to have a WhatsApp business account.
Integrate Scope with WhatsApp
Go to Facebook Developer page and create a Business app.
Add a WhatsApp product to your Facebook App.
Click on
Webhooks
– use theCallback URL
andVerify Token
to create an event in the WhatsApp Webhook Setup.
Copy the
Callback URL
andVerify token
from the scope’s WhatsApp integration settings.
Paste the
Callback URL
andVerify token
from Mind Expression to the WhatsApp configuration.
After saving, click on manage on the
Webhook
section, and subscribe tomessages
.
Go to
Whatsapp > Getting Started
, and copy theWhatsapp Business Account ID
.
Paste the WhatsApp business account ID to Mind Expression’s WhatsApp integration settings.
On the getting started page in meta for developers, add your business phone number to connect to the app by clicking on
Add phone number
.
.Fill out the required information then click
Next
.
Add the business phone number for the WhatsApp CAI.
Go to the Facebook business and click on
Business settings.
Go to the
System Users
page and click onAdd assets
on the right side ofAssigned assets
. If there is no system user yet, create one first and set the user role as anAdmin
.
After clicking on
Add assets
, go toApps
and click on the name of the app you created for WhatsApp. Turn on theManage App
toggle then click onSave changes
.
Go to the
WhatsApp Accounts
, clickAdd People
to add the user created in Step 13, and turn onManage WhatsApp account
.
Go back to
System users
and click onGenerate new token
.
Select the permissions below then click on
Generate token
.whatsapp_business_messaging
whatsapp_business_management
Copy the
Access token
and paste it asAccess Token
in Mind Expression’s WhatsApp integration.
Click on
Authorization
and select the phone number used for the WhatsApp application.
Click
Connect
Testing the CAI
Using a different phone number, add the phone number used in the WhatsApp business account.
Send a message to the business account with a configured statement.
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