Mind Expression Docs
Mind Expression Docs


In Mind Expression, Scopes work as independent AI agents. A Scope is a minimum service module in which configurations of endpoint APIs and sets of Subjects are defined. You can create one or more Scopes, and you will see a list of managed Scopes and get their details from the list. When creating a Scope, the Scope Engine URL (API URL) and authentication key are auto-generated, which are inherent to the Scope.

Create and manage Scopes

Create Scopes
To create a Scope, set up the Scope mode (development or production), Scope name, and time zone. By default, the development mode is selected.

Edit Scopes

You can edit the Scope mode, Scope name, and time zone.

Delete Scopes

To delete a Scope, open the more actions menu and click Delete. Be advised that all associated data will be permanently deleted and the action cannot be undone. To learn more about how to create and manage Scopes, see Quickstarts: Create Scope.

Back up, import, and restore Scopes

Back up Scopes
Scope backup is useful to migrate data between Scopes, and it helps you manage Scopes better. Scope backup includes Subject, Messages, Escalation, and Webhook data. Currently, we are not supporting delta backup and restore.

Import Scopes

To import a Scope backup, set up the Scope mode (development or production), backup, Scope name, and time zone.

Restore Scopes

You can restore Scope with the latest Scope data backup on the Scope Restore page. To learn more about how to back up and restore Scopes, see How-to Guides: Back up, import and restore Scopes.

Scopes Settings

This is a feature where you can modify your Scope, whether to enable the Closing Messages or change the session timeout.

Closing Messages

To know more about the Closing Messages, see Customize messages

Session Timeout

When the user is not active anymore in the chat, the conversation will be terminated and once the user decided to reply again at a later time, the session will be starting again.

Accessing the Scope Settings

For you to access the Scope Settings, go to your Scope first, and inside, you will be able to see the "Gear Icon" as shown on the screen.

Scope Settings Functions

Upon entering the Scope settings, you have the option to modify the Closing and Session Timeout.
  1. 1.
    To modify the Closing, toggle on or off whether it is going to be Restart or Ending.
  2. 2.
    For Session timeout, you are going to set the timer in minutes.