In Mind Expression, Scopes work as independent AI agents. A Scope is a minimum service module in which configurations of endpoint APIs and sets of Subjects are defined. You can create one or more Scopes, and you will see a list of managed Scopes and get their details from the list. When creating a Scope, the Scope Engine URL (API URL) and authentication key are auto-generated, which are inherent to the Scope.

Create Scopes
To create a Scope, set up the Scope mode (development or production), Scope name, and time zone. By default, the development mode is selected.

You can edit the Scope mode, Scope name, and time zone.

To delete a Scope, open the more actions menu and click Delete. Be advised that all associated data will be permanently deleted and the action cannot be undone. To learn more about how to create and manage Scopes, see Quickstarts: Create Scope.

Back up Scopes
Scope backup is useful to migrate data between Scopes, and it helps you manage Scopes better. Scope backup includes Subject, Messages, Escalation, and Webhook data. Currently, we are not supporting delta backup and restore.

To import a Scope backup, set up the Scope mode (development or production), backup, Scope name, and time zone.

You can restore Scope with the latest Scope data backup on the Scope Restore page. To learn more about how to back up and restore Scopes, see How-to Guides: Back up, import and restore Scopes.

This is a feature where you can modify your Scope, whether to enable the Closing Messages or change the session timeout.

To know more about the Closing Messages, see Customize messages

When the user is not active anymore in the chat, the conversation will be terminated and once the user decided to reply again at a later time, the session will be starting again.

For you to access the Scope Settings, go to your Scope first, and inside, you will be able to see the "Gear Icon" as shown on the screen.

Upon entering the Scope settings, you have the option to modify the Closing and Session Timeout.
  1. 1.
    To modify the Closing, toggle on or off whether it is going to be Restart or Ending.
  2. 2.
    For Session timeout, you are going to set the timer in minutes.
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On this page
Create and manage Scopes
Edit Scopes
Delete Scopes
Back up, import, and restore Scopes
Import Scopes
Restore Scopes
Scopes Settings
Accessing the Scope Settings
Scope Settings Functions